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Shipping & Returns

Shipping Policy

Once your order has been placed you will receive a notification, via your phone, from fetcher. Here you will confirm your location and the date and time you wish for them to deliver.

Order under 500 AED the fixed cost is 30 AED, Spend over 500 AED and shipping is free.

If you would collect you can do this free of charge from DIP. To confirm collection time please organize in advance with Hannah on 0564429917

How can I return an item?

Our only goal is to make sure each and every customer is 100%  satisfied with their purchase from us however if that is not the case you can return the product within 5 days from the date of delivery.

To do so please contact us and we will arrange for Fetcher to come and collect your item. You will get a notification, same as with delivery and you can confirm the date and time that suits you best for them to collect and return directly back to us.

As a small business, we are unable to cover the return cost so this will be an additional cost of 30 AED for their services.

To initiate the refund please send all the below details to 

  1. Full Name

  2. Item to return

  3. Bank Details for Refund (minus the 30 AED) Please allow 7-14 working ​​ days to receive the money in your account

*Please note refunds will only be processed once we have received the returned item/s and can see there has been no proof of wear.  

How can I exchange an item?

The process is the same as above, please contact us and shortly after you will receive a notification on Fetcher to collect the item and manage the exchange. 

This cost will be 30 AED

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