Shipping & Returns

Shipping Policy

Once your order has been placed you will receive a notification, via your phone, from fetcher. Here you will confirm your location and the date and time you wish for them to deliver.

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Order under 500 AED the fixed cost is 30 AED, Spend over 500 AED and shipping is free.

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If you would collect you can do this free of charge from DIP. To confirm collection time please organize in advance with Hannah on 0564429917

How can I return an item?

Our only goal is to make sure each and every customer is 100%  satisfied with their purchase from us however if that is not the case you can return the product within 5 days from the date of delivery.

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To do so please contact us and we will arrange for Fetcher to come and collect your item. You will get a notification, same as with delivery and you can confirm the date and time that suits you best for them to collect and return directly back to us.

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As a small business, we are unable to cover the return cost so this will be an additional cost of 30 AED for their services.

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To initiate the refund please send all the below details to  

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1. Full Name

2. Item to return

3. Bank Details for Refund (minus the 30 AED) Please allow 7-14 working ​​ days to receive the money in your account

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*Please note refunds will only be processed once we have received the returned item/s and can see there has been no proof of wear.  ​

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How can I exchange an item?

The process is the same as above, please contact us and shortly after you will receive a notification on Fetcher to collect the item and manage the exchange. 

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This cost will be 30 AED